Refund Policy
Last updated: October 30, 2026.
In short: This page says when you can get your money back, and how to ask.
Effective date: October 29, 2026
Our tools are digital services - there is nothing to ship back. This policy says, in plain words, when money comes back.
The email list
Joining the email list is free, so there is nothing to refund. You can leave the list at any time - every email has an unsubscribe link.
When we refund a purchase
- The tool did not deliver what was bought - for example, a paid feature does not work and we cannot fix it within a reasonable time after you tell us.
- Duplicate or mistaken charge - you were charged twice for the same item, or charged after cancelling.
- We shut the pilot down - you are refunded in full for that pack.
- First purchase change of mind - ask within 14 days of your first purchase of a pilot and we will refund it in full.
When we may not refund
- Change of mind more than 14 days after your first purchase of that tool.
How to ask
Email [email protected] with the email address you bought with and the pilot's name. We reply within 2 business days and decide within 5 business days. Approved refunds are processed through our payment processor, PayPal, back to the original payment method. The processor and your bank control how many days the money takes to appear after that.